1. Home
  2. Relations

Shape customer relationships

with PRECIRE.

PRECIRE for more customer enthusiasm.

The quality of interpersonal relationships stands and falls with the common communicative basis: people want to be heard. PRECIRE measures customer satisfaction during contact and provides objective and helpful insights into your customer relations.

PRECIRE relations

Application possibilities

IMPROVE CUSTOMER EXPERIENCE

PRECIRE as a sensor for customer experience

Language analysis is a valuable addition to classic market research. It examines language for specific emotions and thus reveals what customers really think about a product or a brand measure.

The goal

Analysis of the customer experience at a touchpoint and general optimization of the customer journey.

The added value

Better customer loyalty, satisfaction, additional sales services, churn prevention.

The implementation

1. Interviews

Interviews on relevant touchpoints of the Customer Journey.

2. ANALYSIS

PRECIRE analyses the customer experience with regard to the psychological criteria that are central to the company.

3. DERIVE MEASURES

Corresponding measures are derived from the results.

4. CHECK MEASURES

Checking whether the measures have the desired effect – in this way the Customer Journey can be further optimized.

1. Interviews

Interviews on relevant touchpoints of the Customer Journey.

2. ANALYSIS

PRECIRE analyses the customer experience with regard to the psychological criteria that are central to the company.

3. DERIVE MEASURES

Corresponding measures are derived from the results.

4. CHECK MEASURES

Checking whether the measures have the desired effect – in this way the Customer Journey can be further optimized.

STRENGTHEN CUSTOMER LOYALTY,
AVOID TROUBLE

Call Center Analysis & Enrichment

The analysis of call center agents offers valuable impulses for individual coaching.

PRECIRE can break down the individual’s performance according to psychological parameters as well as identify the characteristics of the agents who sell particularly well. From this, personal and effective training instructions can be derived.

The goal

Enhancement of call center communication. Psychological effectiveness, coaching in real time.

The added value

Better customer loyalty, satisfaction, additional sales services, churn prevention.

The implementation

1. Parameter

We add psychological parameters to calls, which experience has shown to have a positive effect on KPIs.

2. ANALYSIS

Analysis of a certain number of calls in order to derive suitable modes of action.

3. DERIVATION

Derivation of ideal processes to quickly identify suitable touchpoints for the agent or admin.

4. BREAKDOWN

Breakdown of the modes of action into concrete “Word Clouds” as assistance for the agent.

5. RESULTS

All relevant results can be clearly presented in a traffic-light system.

Profile Card

Word Cloud

Escalation sensor

Customers want to be noticed. In addition to understanding the content, it is also important to recognize who should be given priority with regard to contact because there is a risk of trouble. PRECIRE supports a fast and adequate reaction in order to keep customers satisfied and cancellations low.

  • null

    Increase customer satisfaction

  • null

    Greater satisfaction of service employees

  • null

    Reduction of costs through goodwill services

  • null

    More efficient complaint management

  • null

    Better customer understanding

Prioritize customer inquiries

HUMANIZE DIGITAL
ASSISTANTS

Digital assistants & chatbots

We all know helpers like Alexa or Siri. However, digital assistants expand their potential considerably if they adapt to the character of the user. PRECIRE can give digital assistants a personality that ideally matches the psychological profile of the respective customer. By asking specific questions at the beginning of the conversation, the assistant can determine which persona he is dealing with and adjust his psychological effects accordingly.

Provide chatbots with empathy.

Many enterprises already successfully use Chatbots today. Their algorithms can be further refined with the help of PRECIRE analysis.

In the first step, PRECIRE analyzes all text modules of the Chatbots with regard to the desired characteristics. By labelling text modules according to their psychological effects and calling them up according to the chat process, we enable the bot to react situationally It selects more suitable texts from the program – and that increases customer satisfaction.

THE PERFECT OFFER

Tailor-made offers for every customer.

Offers are individualized according to the analyzed customer behavior or persona. PRECIRE determines the relevant psychological parameters. The customer is identified either in advance or during live communication. In this way, companies can use the entire spectrum of pricing and sales strategy.

TOUCH POINT OPTIMIZATION

IMPROVE CUSTOMER EXPERIENCE

PRECIRE as a sensor for customer experience

Language analysis is a valuable addition to classic market research. It examines language for specific emotions and thus reveals what customers really think about a product or a brand measure.

The goal

Analysis of the customer experience at a touchpoint and general optimization of the customer journey.

The added value

Better customer loyalty, satisfaction, additional sales services, churn prevention.

The implementation

1. Interviews

Interviews on relevant touchpoints of the Customer Journey.

2. ANALYSIS

PRECIRE analyses the customer experience with regard to the psychological criteria that are central to the company.

3. DERIVE MEASURES

Corresponding measures are derived from the results.

4. CHECK MEASURES

Checking whether the measures have the desired effect – in this way the Customer Journey can be further optimized.

1. Interviews

Interviews on relevant touchpoints of the Customer Journey.

2. ANALYSIS

PRECIRE analyses the customer experience with regard to the psychological criteria that are central to the company.

3. DERIVE MEASURES

Corresponding measures are derived from the results.

4. CHECK MEASURES

Checking whether the measures have the desired effect – in this way the Customer Journey can be further optimized.

Call Center Agent Analysis

STRENGTHEN CUSTOMER LOYALTY,
AVOID TROUBLE

Call Center Analysis & Enrichment

The analysis of call center agents offers valuable impulses for individual coaching.

PRECIRE can break down the individual’s performance according to psychological parameters as well as identify the characteristics of the agents who sell particularly well. From this, personal and effective training instructions can be derived.

The goal

Enhancement of call center communication. Psychological effectiveness, coaching in real time.

The added value

Better customer loyalty, satisfaction, additional sales services, churn prevention.

The implementation

1. Parameter

We add psychological parameters to calls, which experience has shown to have a positive effect on KPIs.

2. ANALYSIS

Analysis of a certain number of calls in order to derive suitable modes of action.

3. DERIVATION

Derivation of ideal processes to quickly identify suitable touchpoints for the agent or admin.

4. BREAKDOWN

Breakdown of the modes of action into concrete “Word Clouds” as assistance for the agent.

5. RESULTS

All relevant results can be clearly presented in a traffic-light system.

Profile Card

Word Cloud

Escalation sensor

Customers want to be noticed. In addition to understanding the content, it is also important to recognize who should be given priority with regard to contact because there is a risk of trouble. PRECIRE supports a fast and adequate reaction in order to keep customers satisfied and cancellations low.

  • null

    Increase customer satisfaction

  • null

    Greater satisfaction of service employees

  • null

    Reduction of costs through goodwill services

  • null

    More efficient complaint management

  • null

    Better customer understanding

Prioritize customer inquiries

Digital assistants

HUMANIZE DIGITAL
ASSISTANTS

Digital assistants & chatbots

We all know helpers like Alexa or Siri. However, digital assistants expand their potential considerably if they adapt to the character of the user. PRECIRE can give digital assistants a personality that ideally matches the psychological profile of the respective customer. By asking specific questions at the beginning of the conversation, the assistant can determine which persona he is dealing with and adjust his psychological effects accordingly.

Provide chatbots with empathy.

Many enterprises already successfully use Chatbots today. Their algorithms can be further refined with the help of PRECIRE analysis.

In the first step, PRECIRE analyzes all text modules of the Chatbots with regard to the desired characteristics. By labelling text modules according to their psychological effects and calling them up according to the chat process, we enable the bot to react situationally It selects more suitable texts from the program – and that increases customer satisfaction.

Behavioral economics

THE PERFECT OFFER

Tailor-made offers for every customer.

Offers are individualized according to the analyzed customer behavior or persona. PRECIRE determines the relevant psychological parameters. The customer is identified either in advance or during live communication. In this way, companies can use the entire spectrum of pricing and sales strategy.

YOU WANT TO KNOW MORE

ABOUT OUR PRODUCTS & SERVICES?

Menu