PRECIRE API: Agent Coaching

Understand conversations

In your contact center you want to create happy customers while optimizing additional business KPIs. Do you already have coaching approaches targeting NPS, AHT as well as Up-/Cross-Selling opportunities? PRECIRE can easily help every agent to optimize his conversational style by analyzing his individual speech patterns.

Understand Service Agent

Simultaneously, PRECIRE generates content-independent service agent profiles based on the same touchpoints. PRECIRE tags each service agent with a profiles (persona, typology) so that you can run service agent type specific processes afterwards. You can run segment-specific marketing and sales campaigns or you can use simply store the newly available profile information in your data warehouse and use it at a later stage.