In your contact center you want to create happy customers while optimizing additional business KPIs. Do you already have coaching approaches targeting NPS, AHT as well as Up-/Cross-Selling opportunities? PRECIRE can easily help every agent to optimize his conversational style by analyzing his individual speech patterns.
Simultaneously, PRECIRE generates content-independent service agent profiles based on the same touchpoints. PRECIRE tags each service agent with a profiles (persona, typology) so that you can run service agent type specific processes afterwards. You can run segment-specific marketing and sales campaigns or you can use simply store the newly available profile information in your data warehouse and use it at a later stage.